Return Policy

90-Day No Questions Asked Return Policy

Your satisfaction is guaranteed. Railtrainer Fitness Inc offers a 90-day, no questions asked, money-back guarantee, should you not like your product for any reason, as long as it is returned in its original packaging without damage.

Please note: You could incur up to a 50% fee if your order is damaged or missing items. This will be at the discretion of Railtrainer Fitness Inc. In order to protect both you and Railtrainer Fitness Inc, we will require you to send a photo of your items to Railtrainer Fitness Inc prior to shipping them back.  

Simply contact our Customer Care Team at mahawkes@railtrainerfitnessinc.com for instructions on getting the process started and obtaining a Return Merchandise Authorization (RMA) number. The refund is less all shipping, handling, duties & taxes to or from Railtrainer Fitness Inc.

Your 90 days begins the day your order is received.

Returns

This policy applies to products purchased directly from Railtrainer Fitness Inc. If you purchased a Railtrainer Fitness Inc product from a retail store, please refer to the store return policy.

Railtrainer Fitness Inc accepts returns of merchandise only under the following conditions.

  • You must receive a RMA number from Railtrainer Fitness Inc before shipping the product to us.

 

  • The merchandise must be returned within the Satisfaction Period specified.

 

  • Products returned without a RMA number will not be refunded or credited and may be discarded.

 

  • Please be sure to retain a tracking number.

 

  • Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.

 

  • Products must be returned undamaged in suitable packaging (preferably original cartons).

 

  • Failure to comply will affect your refund. Missing or damaged items could incur a fee subtracted from your refund. For more information on this, please contact our customer care team at Railtrainer Fitness Inc.  We will inform you of anything missing prior to subtracting any missing item or damage from any refund.

 

  • All items must be in original condition with all accessories and materials included.

 

  • Refunds do not include shipping and handling or assembly fees. 

 

  • Once your merchandise is received, while we strive to shorten this as much as possible, processing could take up to 2 weeks.  Once fully processed, your refund will be triggered and you will receive an automated notification.  It could take up to 7-10 business days, depending on your financial institution, for the credit to show on your statement.

 

Unauthorized Returns

Railtrainer Fitness Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by Railtrainer Fitness Inc. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Railtrainer Fitness Inc. to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and Railtrainer Fitness Inc. may discard the product. The customer assumes all risk, shipping,  and handling charges for any unauthorized return.

 

Order Cancellation Policy

Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly at 559-900-5705 or emailing us at Railtrainer Fitness Inc. Once the inventory has been allocated to your order, it cannot be canceled.

 

IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.